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Thursday,21.02.2019

Information regarding your holiday

Arrival and departure

 

Our rooms and apartments are available on the day of arrival from 3.00 p.m. and must be vacated by 11.00 a.m. on the day of departure.

 

We are happy to offer you rooms for the day at a preferential rate, depending on availability.

 

Extra services

  • Half board if booked in advance along with the room reservation per person/day EUR 30.00 and EUR 15.00 for children (when booking on site EUR 38.00 per person /day and EUR 18.00)
  • Parking space per day EUR 5,00
  • Underground garage (direct access) EUR 8.00 per day
  • Baby-sitter (only with prior notification) EUR 15.00 per hour
  • Telephone charges EUR 0.20 per call time
  • Dog (without food) EUR 18.00 per day

Dogs are only allowed in certain rooms so please mention that you are bringing a dog when you make your reservation. We can only accept one pet per room.

 

Visitor's tax

 

The municipality of Schluchsee is charging a visitor's tax of EUR 2.70 for people over 16 years of age and EUR 1.00 for children aged between 6 and 15.

 

Hotel bill

 

We request that you pay your hotel bill in cash or by EC card.

 

Cancelling your reservation

 

Rooms & packages

  • until 14 days before arrival: free
  • from 14 days before arrival:80 %

This always applies to the total booking of rooms/board/booked packages.

 

Travel cancellation insurance

 

You can take out cancellation insurance from ERV online at https://www.reiseversicherung.de/baRuntime/start?ba=tid&agency=072825000000.

You can also request the relevant insurance documents from our reservations team.

 

Spa treatments

 

The Vier Jahreszeiten am Schluchsee has been awarded and certified with the "Wellness Stars" seal of quality with the maximum rating of 5 stars by the Baden-Württemberg Spas Association.

 

As a result of high demand, please make appointments for all our spa departments when you book your room as otherwise we cannot guarantee that there will be any openings.

 

If you cannot attend an appointment you have booked we request that you cancel the appointment 24 hours before. Otherwise we will invoice you 50% of the treatment price.

 

"KONUS"- free travel

 

With the Black Forest Konus guest card that we give out on request when you check in, you not only receive a whole variety of concessions for admissions and participation throughout the Black Forest but you can also use all local public transport (buses, DB and SGB rail, 2nd class, except ICE, IC and EC) in the KONUS region free of charge. The KONUS guest card doubles as your travel ticket. We are happy to provide you with information on request.