Important information & extra services
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Important information & all about your booking
Accessibility – wheelchair accessible rooms
Accessibility is nothing new to us at the Vier Jahreszeiten am Schluchsee hotel. Many of our hotel’s public areas, such as the Panorama restaurant, the Gugelhupf café (partly) and the hotel bar are suitably equipped with stepless access, sufficiently wide corridors and doors. The public toilets in the Gugelhupf café are also accessible. Two of our Classic Forest Side double rooms on the third floor are equipped with a wheelchair accessible bathroom. The room is easily reached by the lift from the reception foyer.
Wheelchair users have the best opportunities for leisure activities in the middle of the Black Forest. You can enjoy the landscape along Schluchsee lake for 3 km on a solid tarred path.
The Finnish sauna and steam sauna are wheelchair accessible. All our treatment rooms are also accessible by wheelchair.
You will receive the current activity plan when you arrive at the hotel.
Allergies and intolerances
Please inform our reservations department in advance of any allergies, intolerances or special dietary requirements. Our kitchen will arrange the meals according to your dietary plan and wishes.
Arrival and departure
Our rooms are available for you from 3 p.m. on the day you arrive. On the day of departure, the rooms must be vacated by 11 a.m.
Day rooms can be booked at a preferential rate, subject to availability. Luggage can be deposited at reception.
We are happy to offer you a free transfer from/to Schluchsee train station. Please let us know when you will be arriving in advance by calling 0049-(0)7656-700.
We offer this service through the reception telephone system. Unfortunately, you cannot use commercially available baby monitors at our hotel due to the building design.
We will be happy to organise a babysitter for you (EUR 15.00 per hour). Please let us know if you wish to take advantage of this service when you make your booking.
You will find trendy fashion, accessories as well as home & living items from (un)known manufacturers and originals from the Black Forest in our hotel boutique.
Opening hours: Monday to Tuesday: closed | Wednesday to Thursday: 10 a.m.-2 p.m. | Friday to Saturday: 10 a.m.-7 p.m. | Sundays 10 a.m.- 3 p.m.
External guests are also welcome to have breakfast with us at a price of EUR 28.00 per person – subject to availability.
Information and table reservation by phone: +49-(0)7656-70-700.
We spoil you with snacks, freshly baked waffles and a generous selection of cakes from our in-house patisserie daily from 11 a.m. to 6 p.m. in our Gugelhupf café.
We charge EUR 5.00 per night for our outdoor parking spaces. An underground parking space is available at a price of EUR 8.00 per night.
We accept the following payment methods: cash, EC card, American Express, MasterCard and Visa. You can also get information about the Vier Jahreszeiten Exclusive Card.
Cell phones, tablets, notebooks and the like
For fire safety reasons, please charge your electronic devices only under supervision.
External guests can also book our spa area as well as treatments in the wellness area (subject to availability).
Reservation required. You can find more information about our day spa offers here.
Our staff at the wellness reception will be happy to inform you about this on the following phone number: +49-(0)7656-70-813.
Diets & allergies
For detailed information or requests, please contact our service line directly by phone -740 or at reception -702.
External guests are also very welcome in our hotel restaurant and can book the half-board dinner at a price of EUR 45.00 per person, subject to availability. External guests also have the opportunity to dine à la carte in our “Panorama” and “Am Kachelofen” restaurants. Table reservation necessary under Tel. +49-(0)7656-70-740.
We are also happy to offer you a dog sitter at a price of EUR 15.00 per hour. Please note our information letter for dog owners.
Your clothes add to the ambience of our hotel! Sporty, casual leisure wear is welcome at breakfast and during the day throughout the hotel. For dinner we expect an elegant dress code and ask the gentlemen to wear long trousers.
• Half board if booked in advance with the room booking per person/evening EUR 35.00 or EUR 15.00 per child aged 6-15 (if booked at the hotel EUR 40.00 per person/evening or EUR 18.00)
• Outdoor parking space per day EUR 5.00
• Underground car park (direct access) EUR 8.00 per day
• Babysitter (by appointment only) EUR 15.00 per hour
• Telephone charges EUR 0.20 per call unit
• Dog (without food) EUR 25.00 per day
We accept orders for flowers at least 1 day in advance, please let us know your exact wishes by calling us on the telephone number: 0049-(0)7656-700.
Our guest services team will make sure that you keep fit and experience an eventful time at our hotel with its varied programme. The sports programmes and hikes that we offer during your stay can be found in our activity plan or in the daily bulletin. Both are available at the reception desk and on the information board in the hotel lobby.
Our gym is located in House 2 on the 0-level and is open for guests aged 16 and over from 7 a.m.-10 p.m. Use at your own risk.
Our hairdresser Ludwig Kupka and his team will spoil you with special treatments. Get professional advice on all aspects of hair care and hairstyling. Please arrange an appointment by calling +49-(0)7656-70-800.
Our own products from the Vier Jahreszeiten kitchen, such as herbal olive oils, balsamic vinegars with fruit extracts, homemade jams and flower and forest honey from the hotel’s own bees can be purchased at reception for yourself or anyone left at home.
• Bathrobe, slippers and spa bag with pool and sauna towels during your stay.
• 1 bottle of spring water in the room
• Free internet access in the room
• Free use of our 4,000 sqm wellness and spa area with indoor and outdoor pool and our sauna area and gym
• Changing activity programme, offering aqua aerobics, stretching, back fitness, Nordic Walking, guided hikes, Zumba etc.
• Free use of the tennis courts with a stay of 5 nights or more (except during the carnival, Easter and Christmas holidays)
• Live music and entertainment programme 6 days a week
• Varied children’s and youth programme during certain holiday periods
• Free transfer from/to Schluchsee station
At our kiosk at reception you will find a well-assorted selection of the latest daily newspapers, magazines, postcards, hiking maps, sweets and snacks as well as chilled drinks for consumption in the rooms. You can also buy our homemade oils, vinegars, herbal teas, jams and honey here.
“KONUS” free travel
With the Black Forest Konus guest card that we hand over to you on request when you check in, you can use public transport (buses, DB and SGB trains, 2nd class, except ICE, IC and EC) in the KONUS area free of charge. The KONUS guest card is valid as a ticket. Further information is available on request.
You can leave your credit card details or make a 50% deposit in advance to secure your booking.
We prefer cash or EC card payment at our hotel. However, you can also pay by credit card.
Dogs are very welcome in our hotel but are only allowed in certain rooms. Please therefore inform us that you are bringing a dog when you make your booking. Please note our rules for dogs:
• As the owner, you assure us that your dog is house-trained, socially acceptable and covered by liability insurance.
• One dog is allowed per room.
• Costs per night: EUR 25.00
• On arrival you will receive our dog package with dog blanket, bowl and a towel for
cleaning their paws.
• Your dog may accompany you in the “Am Kachelofen” restaurant and on the terraces. Dogs are not allowed in the Panorama restaurant.
External direct dial (outside line): dial “0” and wait for the dial tone.
From room to room: just dial the room number.
If you would like to be called, your direct dial is: +49 (0)7656 - 70 - and your room number. Telephone charges: EUR 0.20 per unit will be automatically booked to your room and listed in detail.
The pool is open daily from 7 a.m. to 9 p.m. Children under twelve years of age may only use the area when accompanied by a parent or guardian/adult.
The “Panorama” restaurant is the heart of our fine dining. Here we welcome you every morning to the rich gourmet breakfast buffet with sparkling wine from 7 to 10.30 a.m. (on weekends until 11 a.m.). In the evenings you can enjoy refined 6-course menus and light healthy food in a cultivated ambience, either at 6 p.m. or 8.15 p.m.
The “Am Kachelofen” buffet restaurant is open depending on occupancy and season.
Our “Bella Vista” Mediterranean event location is open depending on occupancy, on special occasions and for banquets.
You can book a table at any time by calling +49-(0)7656-70-740. When booking half-board, we ask you to reserve your table when you book your room.
Our room service is available from 8 a.m. to 9 p.m.
Room service surcharge: EUR 8.00 for food, EUR 3.00 for drinks.
Some of our saunas are open for you from 10 a.m., other saunas will follow from 1 p.m. All saunas are available for use until 9 p.m. The ladies’ sauna is located in the beauty pavilion.
On Tuesdays and Saturdays, children accompanied by adults are also welcome from 1 p.m. to 3 p.m.
All our rooms are non-smoking rooms. However, if you want to smoke on the balcony, there is an ashtray there. There is also the possibility to smoke in our smoking lounges, which are located in the lobby and in the Gugelhupf café.
Our “Spatzenclub” kindergarten is open all year round for our youngest guests (from 3 years, nappy free), Fridays from 2 to 4 p.m. and Saturdays from 10 a.m. to 4 p.m. They can paint, play and romp under supervision here. The Spatzenclub is located in the sports centre near the lower indoor tennis courts. Please refer to our “Daily bulletin” for the current opening hours.
Two squash courts are located in the basement of the tennis and sports centre. One session (30 minutes) costs EUR 5.00.
Book your court at reception.
An indoor court costs EUR 18, an outdoor court EUR 14 per hour. The racket fee is EUR 3 per hour/racket. With a stay of 5 nights or more, the tennis courts are free of charge and can be used for an unlimited period of time (except Christmas, carnival and Easter holidays). Court reservations are taken at reception.
The cancellation costs (for individual guests and stays from 02.01. to 23.12.) are as follows in our General Terms and Conditions:
Up to 7 days before arrival free of charge, after that 80% of the total booked price can be charged. Exceptions are made for booking certain price types, such as early bird rates, where immediate payment is required without the possibility of a refund. The terms and conditions in the respective price descriptions apply. The customer is free to prove that the above-mentioned claim did not arise or did not arise in the amount demanded.
Travel cancellation insurance
You can take out cancellation insurance from ERGO Reiseversicherung AG online from Germany using this link. Guests from Switzerland please use this link. You can also request the insurance documents from our reservations team.
Schluchsee municipality currently levies a visitor’s tax of EUR 2.70 for people over 16 years of age and EUR 1.00 for children aged 6 to 15.
“VITA VERIS” regeneration studio
The VITA VERIS regeneration studio on the 3rd floor in House 1, offers every guest the opportunity to find peace and quiet and to experience deep rest and relaxation through a targeted, individually tailored selection of different treatment methods.
Opening hours: Monday to Sunday 9 a.m.-6 p.m.
Please sign up for treatments through the wellness reception on direct dial - 813 (daily from 9 a.m.-7 p.m.).
You can book, design and print out various arrangements, day spa, wellness treatments and value vouchers online through our voucher shop. You can also give away all the services we offer in the form of a voucher. Our staff in the reservations department will be happy to advise you on this matter by phone: +49-(0)7656-70-326. The voucher can be paid by credit card or by advance bank transfer and will be sent as soon as we have received the due amount.
Wellness: Booking & cancellation
The Vier Jahreszeiten am Schluchsee has been awarded and classified by the “Wellness Stars” quality mark from the Heilbäderverband Baden-Württemberg with the maximum number of 5 stars.
Due to high demand, please make appointments for all our wellness departments at the same time you book your room, otherwise we cannot guarantee free appointments. If you are unable to keep a booked appointment, we ask you to cancel the appointment 24 hours beforehand. Otherwise, we reserve the right to charge you 50% of the treatment price.
Our staff at the wellness reception will be happy to inform you about this on the following phone number: +49-(0)7656-70-813 (daily 9 a.m.-7 p.m.).
Wellness for mums-to-be
The wellness treatments suitable for mums-to-be are marked accordingly. To provide you with the best possible, personal advice, you can also contact our wellness reception by telephone.
You can reach them daily from 9 a.m. to 7 p.m. on: +49-(0)7656-70-813.
WiFi / Internet
Free internet via WiFi is available in the rooms and throughout the hotel. Two PC workstations are available in the hotel lobby.
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